Privacy policy

1. Introduction

This Privacy Policy explains how Canilabs Ltd uses your personal data when you visit our website, canilabs.co.uk, interact with us, purchase our products via our Shopify-powered checkout, sign up for our newsletter, or participate in promotions.

It also outlines your privacy rights and how UK law protects you. Please read this policy carefully, along with any other privacy notices we may provide, to understand how and why we use your data.

Children: Our website is not intended for children under 13, and we do not knowingly collect data from them.

This Privacy Policy was last updated on 03/09/2026.

For questions, see How to Contact Us About Privacy below.

2. Who We Are

Canilabs Ltd is a UK-based company dedicated to providing high-quality nutritional products and supplements for dogs. We are the data controller responsible for this website and the personal data we collect from you. This means we decide why and how your data is used in our business.

We have appointed a Data Protection Officer to handle queries about this policy. See How to Contact Us About Privacy below for details.

3. How We Collect Data

We collect personal data in various ways when you interact with us. Here's how:

Data You Provide: You may give us data by:

  • Signing up for our newsletter;
  • Creating an account with Shopify's customer accounts on our website;
  • Ordering products via canilabs.co.uk, with checkout completed on our Shopify-hosted checkout;
  • Requesting information or support via email or social media (e.g. X, Meta platforms, TikTok);
  • Entering competitions, promotions, or surveys;
  • Leaving reviews or comments about our products.

Data Collected Automatically: As you use canilabs.co.uk, we may collect:

  • Technical data via Google Analytics, Google Ads, Meta (Facebook/Instagram), X, and TikTok tools (e.g. IP address, browsing behavior);
  • Data when you click our ads on these platforms or third-party sites.

Data from Third Parties: We may receive data from:

  • Shopify (our e-commerce and checkout platform);
  • Payment service providers (e.g. Shopify Payments);
  • Google (Analytics, Ads), Meta, X, and TikTok for analytics and advertising;
  • Publicly available sources (e.g. social media profiles on X, TikTok, Meta platforms);
  • Third parties with your permission (e.g. review sites).

If you provide data about someone else (e.g. a gift recipient's address), you must have their authority to do so.

4. Types of Personal Data We Collect

We collect personal data that identifies you, depending on how you interact with us. This includes:

  • Identity Data: Name, title, username, or social media handle (e.g. X, Meta, TikTok usernames).
  • Contact Data: Billing address, delivery address, email address.
  • Financial Data: Payment card or bank details (via Shopify).
  • Transaction Data: Details of purchases, payments, and refunds.
  • Profile Data: Account login details, order history, preferences, feedback, or survey responses.
  • Technical Data: IP address, browser type, device info, and operating system (via Google, Meta, X, TikTok tools).
  • Usage Data: How you use our website and products (tracked by Shopify, Google Analytics).
  • Marketing and Communications Data: Your preferences for receiving marketing and engagement with our emails or ads (via Google Ads, Meta, X, TikTok).

We also use Aggregated Data (e.g. stats on website visits) which isn't personal data as it doesn't identify you. If we combine it with personal data, we treat it as personal data under this policy.

We do not collect Special Categories of Personal Data (e.g. health, race, religion) unless you voluntarily share it (e.g. in a review), nor do we collect criminal records.

If you don't provide required data (e.g. delivery address), we may not be able to fulfil your order.

5. Legal Bases for Using Personal Data

We only use your personal data when UK law allows. Our bases are:

  • Contract: To fulfil our agreement with you (e.g. processing your order via Shopify).
  • Legitimate Interests: For our business needs (e.g. improving products), unless your rights override these interests.
  • Legal Obligation: To comply with laws (e.g. tax records).
  • Consent: For certain marketing activities, where required (you can withdraw consent anytime).

6. Marketing and Your Preferences

We may use your data (Identity, Contact, Technical, Usage, Profile) to suggest products or send marketing (e.g. newsletters, ads) via email, X, Meta (Facebook/Instagram), or TikTok, based on our legitimate interests unless consent is required by law. You can opt in during account creation, purchase, or via Shopify checkout, and we may remind you about items left in your cart.

You can opt out anytime by clicking "unsubscribe" in our emails, or emailing support@canilabs.co.uk.

We use Google Ads, Meta, X, and TikTok for targeted advertising. These platforms may show our ads based on your activity on canilabs.co.uk or their sites (retargeting). We don't control their ad networks — manage preferences via their own settings (e.g. Google Ads Settings, Meta Ad Preferences).

We won't share your data with third parties for their own marketing without your explicit consent.

7. Cookies

We use cookies to improve your experience on canilabs.co.uk: strictly necessary cookies (e.g. Shopify checkout, login), analytical cookies (Google Analytics), functionality cookies (Shopify preferences), and targeting cookies (Google Ads, Meta, X, TikTok). Third parties set some of these cookies for analytics and ads, over which we have limited control. You can block cookies via your browser settings (this may limit site functionality), or opt out of ad cookies via each platform's own settings, or via youronlinechoices.com/uk.

8. Disclosures of Your Personal Data

We may share your data with: Shopify (our e-commerce and checkout platform); Service Providers (payment processors via Shopify, delivery services, IT support); Marketing/Analytics Partners (Google, Meta, X, TikTok); Professional Advisors (lawyers, accountants, insurers); Authorities where required by law (e.g. HMRC); and as part of any Business Transfer, in which case new owners may use your data per this policy.

9. Data Security

We use appropriate measures to protect your data from unauthorised access, loss, or alteration. Access is limited to staff and third parties (e.g. Shopify, Google) with a business need, under confidentiality obligations. No online system is 100% secure, but we strive to protect your data. We'll notify you and the ICO of any breach if required by law.

10. Data Retention

Customer Data (Identity, Contact, Financial, Transaction) is kept for 6 years post-purchase for tax purposes, up to 7 years for after-sales support. Marketing Data is kept until you opt out or 7 years after your last active interaction.

11. Your Legal Rights

Under UK GDPR, you have rights to Access, Correction, Erasure, Restriction, Objection, Portability, and Withdrawal of Consent (where we rely on consent). To exercise these, email support@canilabs.co.uk. We may verify your identity. You can also complain to the ICO (ico.org.uk), but please contact us first.

12. Third-Party Links

Our site may link to third-party sites (e.g. Google, Meta, X, TikTok, and payment providers via Shopify). We're not responsible for their privacy practices — review their policies when you leave canilabs.co.uk.

13. How to Contact Us About Privacy

Email: support@canilabs.co.uk
Write to: Data Protection Officer, Canilabs Ltd, Unit A, 82 James Carter Road, Mildenhall, IP28 7DE, United Kingdom

14. Keeping Your Data Accurate

Please inform us if your personal data changes (e.g. new address) by emailing support@canilabs.co.uk.